标签： 南京桑拿网

Wen/Yangcheng Evening News All Media Reporter, Yan Yiwen, Wang Man, Intern, Li Yushan

In recent years, Guangzhou has significantly improved the quality of industry services by adjusting the taxi fare structure, actively promoting the revision and improvement of industry management regulations, promoting industry informatization construction, and strengthening industry supervision. In 2020, the monthly average of industry service quality complaints dropped from the previous peak of more than 2,000 to about 500.

Recently, the Yangcheng Evening News all media reporters interviewed the Guangzhou Municipal Passenger Transport Management Office (hereinafter referred to as the "Municipal Passenger Management Office") and cruise taxi companies, detailed the key moves to improve the service quality of cruise taxis in Guangzhou, and deeply excavated the forces behind the image improvement of the taxi industry.

The service quality of Guangzhou cruise taxis has been improved, and the interviewees provided pictures

Tariff structure adjustment to increase driver income

In 2014, problems such as a significant decrease in driver income in the rental industry, the suspension of vehicle production, and the unreasonable freight structure gradually became prominent, followed by a decline in the service quality of the cruise taxi industry. "In the past, a driver’s monthly revenue was about 7,000-8,000 yuan, but in 2015, the monthly revenue was only about 4,000 yuan, and the income was reduced by half." Lin Le, head of the taxi management section of the Guangzhou Passenger Transport Management Office, told the Yangcheng Evening News in an interview with all media reporters that improving the driver’s operating environment and increasing driver income can improve the service quality of the industry.

The unreasonable fare structure is one of the important reasons for the decline in the service quality of the Guangzhou taxi industry. Cruise taxi operating prices include starting price, freight per kilometer, congestion waiting time fee, night service fee, etc. Before the adjustment of the fare structure, the starting price of Guangzhou taxis was 10 yuan, and there was no night service fee. The long-distance return mileage was 35 kilometers, and the waiting time fee was less. "The waiting time fee for 1 hour is only 26 yuan, so drivers are unwilling to go to congested and remote places, and they are unwilling to provide service at night." Lin Le analysis.

In 2018, Guangzhou proposed a taxi price adjustment plan, which was fully implemented in June of the same year. The starting price was adjusted from 10 yuan to 12 yuan; the renewal price was 2.6 yuan per kilometer for the part exceeding 3 kilometers; the congestion waiting time fee was increased to 44 yuan per hour; night service fees were added, and 30% of the renewal price was charged; the return mileage was 50% of the renewal price from the original 35 kilometers, 20% of the renewal price from 15 kilometers to 25 kilometers, and 50% of the renewal price for more than 25 kilometers.

Xie Weicai, manager of the market operation department of Guangzhou Baiyun Taxi Group Co., Ltd., experienced the industry changes before and after the price adjustment. He told reporters: "After the adjustment of the freight structure, the income level of taxi drivers has improved, and the overall service quality and service level of taxis have been significantly improved, achieving the expected effect." The reporter learned that after the adjustment of the freight structure, the monthly revenue of bicycles (double shifts) can increase by about 3,500 yuan, and the monthly income of a cruise taxi driver can increase by about 1,500 yuan.

The statistics of the Municipal Passenger Management Office show that within one year after the adjustment of the freight structure (June 2018-May 2019), the monthly average number of complaints about the service quality of the industry (1462 cases) decreased by 19% compared with the previous year (the average number of complaints in the previous year was about 1800 cases), the service quality of the industry gradually improved, and the total number of complaints about the service quality of the industry decreased month by month.

New in-vehicle intelligent end points regulate driver behavior

The new management regulations are implemented to clarify corporate management responsibilities

The improvement of the service quality of the Guangzhou taxi industry is inseparable from the standardization of relevant laws and regulations. In August 2019, the "Regulations on the Administration of Passenger Transport of Cruise Taxi Vehicles in Guangzhou" (hereinafter referred to as the "Regulations") were promulgated and officially implemented on November 1 of the same year. "The original" Regulations on the Administration of Passenger Transport of Taxi Vehicles in Guangzhou "came into effect in 2009 and are no longer suitable for the development and management needs of the industry. The new regulations combine the actual development of society and the industry to further strengthen the management responsibility of enterprises and require enterprises to bear the main responsibility." In Lin Le’s opinion, the amendments to the regulations have clarified the driver’s behavioral norms and obligations, which has effectively stimulated the vitality of market operation.

The reporter combed through the "Regulations" and found that the content of the regulations has further strengthened the implementation of the main responsibility of enterprise management. Among them, it is clear that if a driver violates laws such as refusing to load, bargaining, etc., while punishing the driver, the responsibility for poor management of the enterprise will be investigated. For example, if a vehicle belonging to an enterprise violates laws such as refusing to load, bargaining, detouring, and illegal operation by unqualified personnel, according to the standard of "more than five times in two consecutive months and exceeding 6% of the total number of cruising taxis of the enterprise", the enterprise will be fined 30,000 yuan and less than 100,000 yuan.

In addition, the new regulations strengthen the accountability of drivers for violations of the law. It is clear that for violations such as refusing to load, detouring, and chasing passengers halfway, the fine will be increased by 1,000 yuan; for those who refuse to accept inspection violations, the "warning treatment" will be changed to "warning and fine"; drivers who commit multiple violations will have their professional qualifications revoked.

After the promulgation of the "Regulations", the service quality of cruise taxis in Guangzhou has been further improved. According to the statistics of the Municipal Passenger Management Office, the overall complaint volume in 2019 remained at around 1,000-1,100 per month. From August 2019 to January 2020, the average monthly service quality complaints of the industry have dropped to 797, returning to the better service level of the industry during the Asian Games held in Guangzhou in 2010.

"It should be noted that the complaint structure has changed since 2020. In 2020, complaints about refusal to load dropped by 77% year-on-year, and complaints about bargaining dropped by 82% year-on-year." Lin Le said that the proportion of complaints about driver refusal and bargaining has dropped significantly, and complaints are mainly concentrated on service attitudes caused by poor communication between drivers and passengers.

Improve vehicle hardware and strengthen information supervision

"The supervision of violations by the competent authorities has been continuously strengthened; the management system of various taxi enterprises (reward and punishment mechanism), taxi equipment, video end points have been continuously improved; changes in the market environment, taxi drivers have gradually realized the importance of quality service, etc. These are all important factors for the improvement of service quality in Guangzhou taxi industry in the past five years." Xie Weicai said of the reasons for the improvement of the service image of Guangzhou taxi industry.

Driving without professional qualifications, carrying passengers without meters, smoking while driving, chatting on WeChat and watching videos on mobile phones… In recent years, Guangzhou has promoted the application of new on-board intelligent end points, and fully implemented audio & video surveillance. Taxi drivers’ uncivilized and irregular driving behavior is invisible in the face of new intelligent end points.

It is understood that the new vehicle intelligent end point is equipped with a high definition display screen, four high definition cameras and other equipment, which can perform human behavior analysis and AI visual recognition analysis on the driver’s behavior, and send relevant pictures and videos to the "car captain" APP, enterprise managers can correct the driver’s illegal behavior in time according to the information obtained.

The intelligent end point can also identify the driver’s uncivilized and irregular behavior. If the driver is tired driving, leaves the steering wheel with both hands, or does not look straight ahead with both eyes for a long time, the car will remind "for your driving safety, please do not drive tired." If the driver smokes in the car, looks at the mobile phone, does not wear a seat belt or deliberately blocks the camera, screenshots will be transmitted to the background in real time, and enterprise managers can see the driver’s detailed personal information and violations on the background APP. "The use of new vehicle intelligent end points, the improvement of vehicle imaging equipment, and the popularization of information monitoring systems have comprehensively enhanced the service image of the industry and enhanced the public’s riding experience," Xie Weicai said.

Since 2015, the Guangzhou taxi industry has begun to promote the application of technical means. At present, about 20,000 cruise cars in the urban area have all achieved full coverage of the new vehicle intelligent end point. Through the use of information technology means, the whole process of supervision of the service quality of operating vehicles and drivers has been realized.

In terms of improving vehicle hardware, Guangzhou uses 100% new energy vehicles in the renewal or addition of cruise cars through policies such as capacity index incentives and vehicle purchase subsidies. In November 2020, Dongfeng Qichen Company donated 4,000 sets of fully enclosed floor mats in the car to the Guangzhou Taxi Association to solve the current problems of worn floor mats and curling in some cruise taxis, and greatly improve the hygiene in the car.

"Enterprises can make more efforts to improve their service image. For example, by strengthening the service quality assessment of drivers, through the assessment of driver service quality, the better the service, the higher the driver’s income, and the goal of rewarding diligence and excellence." Xie Weicai said that in the future, Guangzhou Baiyun Taxi Group Co., Ltd. will further strengthen the daily service supervision of taxis. Through information management methods such as taxi video monitoring and intelligent end points, it will strengthen the supervision of taxi drivers’ clothing, hygiene and disinfection, and standardize service. Improve taxi service quality.

Precision strikes are not soft, and high-pressure law enforcement has achieved remarkable results

Guangzhou taxi market operation order has improved significantly, bargaining, refusal complaint rate has dropped significantly, but also thanks to the transport sector to actively explore and innovate law enforcement methods.

In April 2016, the municipal traffic law enforcement department set up an electronic law enforcement room to carry out pilot work in the area around the Tianhe passenger station. By setting up high definition cameras on the strictly regulated road section, taxis are dynamically monitored 24 hours a day. As long as there are violations such as bargaining refusal and illegal waiting for passengers to pick up passengers, they will be "recorded". After the implementation of electronic law enforcement for one month, the number of illegal taxis caught in the area decreased by 70% month-on-month.

"Taxi violations have the characteristics of instantaneous and occasional. During the investigation, it is difficult for both drivers and passengers to obtain evidence, and the efficiency of human road inspection alone is low." Law enforcement officials said that the addition of scientific and technological means has greatly improved the efficiency of law enforcement and has a greater deterrent effect on illegal drivers. In November 2018, the municipal traffic law enforcement department further optimized big data law enforcement. Taking Baiyun Airport as a pilot, it integrated on-board video, satellite positioning, electronic monitoring, bayonet data and other technical resources to form a new model of "big data analytics + off-site law enforcement", so that violations can be followed. Since the Spring Festival of 2019, this model has been promoted and applied in areas such as East Railway Station and Tianhe Passenger Station.

Off-site law enforcement is not affected by factors such as location, time, and weather. Even if law enforcement officers are not on site when the violation occurs, they can still screen and collect evidence through big data afterwards. The supervision scope is wide, the seizure efficiency is high, and it also solves the problem of complaints "difficult to collect evidence" very well.

According to statistics, in 2020, the municipal traffic law enforcement department investigated and dealt with a total of 4,553 cases of various types of taxi violations, of which 3,516 were filed by off-site law enforcement, accounting for 77.2% of the total number of cases filed in the year. In addition, from January to November 2020, 4,967 complaints about the quality of service in the industry were accepted, a decrease of 57.43% year-on-year. "As long as the driver has violated the regulations, the basic investigation is accurate, and the number of drivers who take chances with violations has decreased significantly," the law enforcement official said.

In addition to strengthening pavement inspections and increasing investment in science and technology, the municipal traffic law enforcement department has also adopted measures such as safety production law enforcement, administrative interviews, and industry notifications. Since the implementation of the Regulations, the municipal traffic law enforcement department has conducted 25 law enforcement interviews with taxi enterprises and filed 414 cases. Since 2019, a total of 56 safety production law enforcement inspections have been carried out on taxi enterprises, and 39 cases have been filed according to the "Production Safety Law of the People’s Republic of China".

　　foreword

　　The year 2020 is the year when a well-off society is built in an all-round way and the 13th Five-Year Plan ends. In order to show the moving scenes, innovative practices and highlights of the deep poverty-stricken areas in the western region in overcoming difficulties and taking off their hats on the journey to a well-off society, it reflects the people’s sense of gain, happiness and security in the western region. Sponsored by the Network News and Information Dissemination Bureau of the Central Network Information Office, co-organized by Chongqing Municipal Committee Network Information Office, Guangxi Zhuang Autonomous Region Party Committee Network Information Office, Sichuan Provincial Committee Network Information Office, Yunnan Provincial Committee Network Information Office, Gansu Provincial Committee Network Information Office, Qinghai Provincial Committee Network Information Office, and hosted by Hualong. com, "You smile so beautifully — — The theme activity of "Decisive Fight against Poverty and See the West" was launched on August 3, and the achievements of poverty alleviation will be displayed through short videos, H5, MV and other forms.

　　On August 4th, the national online media reporters watched Wushan in the cloud, walked into the rich leaders emerging from the poverty alleviation in Wushan County, and listened to their struggle stories in the front line of poverty alleviation.

　　Once a taste of the vast sea, I feel that the water in other places is pale; Once you have experienced the cloud of Wushan, you feel that the clouds elsewhere are eclipsed.

　　Wushan County is located at the intersection of Daba Mountain, Wushan Mountain and Qiyao Mountain. Because of its excellent ecology, profound cultural heritage and numerous scenic spots, scholars and poets in past dynasties have written starry poems for Wushan and Wushan Goddess. However, due to its remote location and traffic congestion, most of these unique resources are "raised in boudoir", and the industrial development is weak, so it has become a national key poverty alleviation and development county.

　　After the new round of poverty alleviation campaign started, Wushan conducted a comprehensive screening of the rural population in the county and identified 120 poor villages, with a poverty incidence rate of 13.7%. In the face of these data, Wushan takes the power of the whole county to fill the shortcomings of infrastructure and pave the way for the industry, and develop green industries according to local conditions to drum up the pockets of the masses … …

　　In August 2018, Wushan officially withdrew from the national key poverty alleviation and development counties. The smiling faces of these poverty-stricken people are clear, sincere or simple, and every fine line engraved on the smiling face tells the hard work and harvest of the local people trying to get rid of poverty.

　　Gong Keyan. Photo courtesy of Rong Media News Center in Wushan County, Chongqing

　　The way to get rich is "stewed eggs and beauty"

　　The mountain road is winding and beautiful. Along the 301 provincial highway on the south side of Wuxiakou, you can see a brand-new white building eight or nine kilometers away. Before you get close, the strong smell of lo mei comes with the wind.

　　This is the well-known "Yanjie Farmhouse", which is a "service area" for tourists and drivers to rest and a "transit station" to drive villagers out of poverty. The owner of the farmhouse is Gong Keyan, who is known as "the beauty of stewed eggs". She not only walked out of the "road to get rich on the tip of the tongue" with her own hands, but also drove the surrounding villagers out of poverty.

　　In 2008, Gong Keyan bid farewell to her working life in Shenzhen and returned to her hometown. She and her husband built a water station in front of their own door next to the provincial road to add water to cars, earning about 10 thousand yuan a year.

　　Gradually, while adding water to their cars, they opened a snack bar to sell salted eggs to drivers and passengers passing by, and their business became more and more prosperous. After tasting the sweetness, they carried out "expanded reproduction" and developed dishes such as braised pig’s trotters, braised tofu, braised beef, dried tofu, braised konjac and braised duck neck.

　　Last year, Gong Keyan and his wife built a small building across the street from the old house. The snack bar "Braised Eggs and Xishi", which has been in operation for 11 years, has been transformed into "Yanjie Farmhouse". Not only has the store expanded to more than 200 square meters, but the dining table has also increased from 8 to 12. After expanding the size of the store, Gong Keyan and his wife added homestay business on the basis of snack bars to attract left-behind women and poor households in the village to find jobs.

　　"My family lives nearby and works here. It costs 2,500 yuan a month, which is better than farming." Gong Cuilan, who works in the store, told the reporter that at present, the eight employees in the store are all nearby villagers, and the monthly salary of 2,500 yuan and the treatment of free meals have obviously improved their lives.

　　Sitting in the new shop with clean windows, customers can see the beautiful scenery of "Wushan Yunyu" through the window, and they can feast their eyes on it while enjoying their food. Nowadays, "Beauty in Stewed Eggs" has become a business card for Wushan to become self-reliant and become rich and well-off.

　　Gong Keyan calculated that in the future, her "Yanjie Farmhouse" will also make efforts in management and service, and lead more people to become rich and well-off.

　　Nie Zhanghua. Photo courtesy of Rong Media News Center in Wushan County, Chongqing

　　Abandoned pomegranate forest turned into urban landscape tree

　　Lifting seedlings, tying ropes, and carrying … The villagers in Huazhu Village, Shuanglong Town are a little busy. Watching pomegranate trees two or three meters high rise from the ground, their locked brows gradually stretched and their smiles hung on their faces. Not long ago, a garden enterprise in Chongqing came to buy pomegranate trees that villagers were going to abandon.

　　"I thought that the pomegranate trees dug out could only be used as firewood. Unexpectedly, the government helped to contact the buyers, which gave us more income." Under the fruit forest, Nie Hai, the son of Nie Zhanghua, said happily while observing the growth of seedlings.

　　According to reports, this pomegranate forest has a total of more than 260 mu, which was introduced by villagers from other places more than ten years ago. Last year, Shuanglong Town vigorously developed the crisp plum industry and called on the villagers to plant crisp plums. Nie Zhanghua, a large planter in the village, decided to transfer this pomegranate forest and develop the crisp plum industry.

　　After learning about the relevant situation, the resident team felt very sorry and wondered if there was any way to make use of these pomegranate trees and turn them into treasures.

　　Through the matchmaking of the resident team, at the end of 2019, the heads of two garden enterprises came to Shuanglong Town to learn about the growth of pomegranate trees on the spot, and felt that these pomegranate trees were very suitable for landscape trees, so they immediately decided to order a batch. After learning that these trees were purchased from poor households, they also took the initiative to raise the original tree in 110 yuan to one in 130 yuan, so that the poor people could make more profits.

　　"600 trees and one tree, 130 yuan, sold a total of 70,000 to 80,000 yuan, which solved my economic problem." When it comes to this matter, Nie Zhanghua’s smiling mouth doesn’t close properly. With this money, Nie Zhanghua expanded his industry on the original 400 mu of crisp plum planting.

　　His son Nie Hai, as the technical backbone cultivated in the village, not only managed his own crisp plum garden, but also provided technical assistance to other poor households in the village. Last year, the yield of crisp plum reached more than 3,000 kilograms per mu, and he realized a net income of more than 100,000 yuan, which became a demonstration for the large-scale planting of crisp plum in the village. At present, Huazhu Village has developed 1,580 mu of crisp plums, which has driven 63 poor households in the village out of poverty and increased their income.

　　Nie Zhanghua said that the planting of crisp plums has now caught up with the good momentum, and he will strive to develop crisp plums as prosperous as pomegranate flowers blooming all over the mountain with the support and help of the government and the resident team.

　　Liu Jingchun. Photo courtesy of Rong Media News Center in Wushan County, Chongqing

　　"Golden Grape" Strings out "Poverty Alleviation Fruit"

　　"I will work harder and do well!" Looking at the honorary certificate of "the most beautiful example of poverty alleviation" in his hand, Liu Jingchun of Jingping Village in Shuanglong Town said simply and firmly that his face was a simple smile.

　　However, behind this smile is the tempering and precipitation of Liu Jingchun’s 10 years.

　　In 2010, it was a turning point in Liu Jingchun’s life. His first son was born, which brought happiness and joy to his family and made Liu Jingchun miserable and happy. The child suffered from congenital cleft lip, so he ran around to collect the operation fee for his son. One year after the operation, Liu Jingchun himself suffered from lumbar tuberculosis and owed more than 200,000 yuan for treatment, which instantly put this originally poor family in trouble.

　　"At that time, the child was like this, plus his own lumbar paralysis. He was lying in bed for more than half a year, unable to get up and owed money. At that time, he almost fell into a state of despair." Liu Jingchun said, "Fortunately, the poverty alleviation policy has brought me hope."

　　In 2013, Liu Jingchun was included in the poverty-stricken households with the establishment of the card and enjoyed the medical assistance policy for serious illness. Although the national policy is good, Liu Jingchun understands that it still depends on his own hands if he wants to really live a good life.

　　In 2017, under the premise of gradually improving his health, Liu Jingchun applied for a small poverty alleviation loan, and brought over a vineyard with a poorly managed area of 110 mu in a neighboring village. He decided to plant "golden grapes" and bear his own "poverty alleviation fruit".

　　After setting down the vineyard, every morning, Liu Jingchun rushed to the vineyard in the neighboring village 6 kilometers away to start a day’s work. "This period is a critical period for grape management and protection. If management and protection are not strengthened, it will directly affect the yield and quality this year."

　　The yield and quality of grapes are no matter how good, but it can’t avoid the problems brought by sales. In 2019, Liu Jingchun’s 110 acres of grapes began to enter the high-yield period, with an annual output of 20,000 kilograms. After selling more than 10,000 kilograms through friends and citizens themselves, the rest could not be sold.

　　"At that time, it was painful and anxious to see that such a good grape could not be sold. Fortunately, after Wang Tao, the first secretary of the village, knew the situation, he took the initiative to use his resources to help me sell the remaining thousands of pounds. At the same time, it also made my grapes have a certain reputation in Chongqing." Liu Jingchun recalled.

　　After the cold winter, spring always comes inadvertently. Nowadays, Liu Jingchun’s body has basically recovered and her children are attending primary school. At the same time, with the increase of income, not only have the hats of poor households been thrown far away, but Liu Jingchun also took the initiative to apply for withdrawal from the subsistence allowance.

　　Talking about his future life, Liu Jingchun smiled simply and expressed great confidence. This year, it is estimated that the output of grapes will reach 30,000 Jin and the output value will reach 200,000 yuan.